LAST UPDATED JAN 29th 2020
We are committed to protecting your personal information in accordance with Australian legislation and in particular the National Privacy Principles under the Privacy Act 1988 (Cth) (as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth)).
What information is collected?
We only collect information which we consider necessary for us to provide our services to you.
This information may include:
Your name, address and contact details
Credit card details
User id’s and passwords
The services provided to you
Records of correspondence between you and us
How is your information collected?
The ways we may collect your personal information are:
Directly from you by person, telephone, or in writing (by email or otherwise)
From third parties such as related companies and our service providers
From companies described under "Disclosure of your information"
How is your information used?
We only use your personal information for the purposes of providing services to you and for related, internal management purposes including:
To process and fulfill your requested services
To manage our services including customer service and billing
To develop and improve our services
To conduct surveys to determine your use and satisfaction with our service
To generate statistics
To promote and market our services
Disclosure of your personal information
We may disclose your personal information to third parties (individuals and/or organisations), for example:
Advertisers of CLADE
Outsourced service providers including professional advisers, marketing and promotions and information and technology advisers
Government and regulatory authorities as required by law
Other than the above, we shall not disclose your personal information to a third party unless one of the following applies:
You have consented
It is required or authorised by law
It will prevent or lessen a serious and imminent threat to somebody's life or health
It is reasonably necessary for law enforcement or
It is necessary to investigate a suspected unlawful activity.
Accessing and updating your information?
If you wish to access and/or update your personal information, please contact us by email or telephone.
What if you choose not to provide us with your personal information?
If you choose not to provide to us information requested by us, we may not be able to provide you with our full services.
Any concerns, queries or requests?
Should you wish to discuss a breach of your privacy or any aspect of this Policy, please forward your request, complaint or query by email to the contact person set out below. We shall endeavor to respond as soon as possible.